Distance Sales Agreement

DISTANCE SALES AGREEMENT

PLEASE, as required by the relevant law, print out the agreement text below in 12-point bold font and read it. Furthermore, every buyer who shops on our website is deemed to have read and accepted all articles of our sales agreement below, drawn up by us, without the need for any further notice.

ARTICLE 1: PARTIES TO THE AGREEMENT
SELLER: TPM Moda ve Tekstil Anonim Şirketi
ADDRESS: ORUÇREİS MAH. TEKSTİLKENT CAD. TEKSTİLKENT G1 BLOK Kapı No:10 AB Daire No:2060
EMAIL: info@twelveworldwide.com
BUYER: Customer (The Buyer is the person who shops on the twelveworldwide.com website, which is the Seller's internet address. The address and contact details provided by the buyer in the billing and contact information are taken as the basis.)
By accepting this agreement, the BUYER accepts in advance that, if the BUYER confirms the order subject to the agreement, the BUYER will be under the obligation to pay the price of the order and any specified additional charges such as shipping fees and taxes, and that the BUYER has been informed of this.

ARTICLE 2: SUBJECT OF THE AGREEMENT:
The subject of this agreement is the determination of the rights and obligations of the parties, in accordance with the provisions of Law No. 6502 on the Protection of Consumers (Tüketicinin Korunması Hakkında Kanun) and the Regulation on Distance Contracts (Mesafeli Sözleşmelere Dair Yönetmelik), with regard to the sale and delivery of the goods/services that the Buyer has ordered electronically from the TPM Moda ve Tekstil Anonim Şirketi website belonging to the Seller, which have the characteristics mentioned in the agreement and whose sales price is also specified in the agreement.
Pursuant to the provisions of this agreement, the Buyer accepts and declares that the Buyer has been informed of the basic characteristics, sales price, method of payment, delivery conditions, etc. of the goods/services subject to the sale, of all preliminary information relating to the goods/services subject to the sale and of the right of "withdrawal", that the Buyer has confirmed this preliminary information electronically and has subsequently ordered the goods/services. Likewise, the right of withdrawal can in no way be exercised for products whose protective elements such as packaging, tape or wrapping have been opened after delivery, as their return is not appropriate for health and hygiene reasons. Opening the product packaging falls within the scope of the exceptions to the right of withdrawal.
The prices listed and announced on the site are sales prices. The announced prices are valid until they are updated or changed. Where a product has been announced for a limited period, the announced price will remain valid until the end of the specified period.
The Buyer accepts and undertakes that the data entered into the system, both when becoming a member of the site and during shopping, belong to the Buyer or that the Buyer has permission to use and share them; that the Buyer will not enter into the system any data that do not belong to the Buyer or that the Buyer has no right to use; and that otherwise all responsibility lies with the Buyer. The preliminary information on the TPM Moda ve Tekstil Anonim Şirketi payment page and the invoice are integral parts of this agreement. The Buyer is deemed to have accepted all terms of this agreement at the moment the order is placed. The prices listed and announced on the site are sales prices. The announced prices and promises are valid until they are updated and changed. Prices announced for a limited period are valid until the end of the specified period.

ARTICLE 3: DATE OF THE AGREEMENT, DELIVERY OF THE GOODS/SERVICES, PLACE OF PERFORMANCE AND METHOD OF DELIVERY:
This agreement is drawn up on the date on which the order is placed by the Buyer. The goods/services will be delivered to the Customer at the address to which the buyer has requested delivery. Packages believed to have been damaged during shipment must be opened and checked in the presence of the representative of the company from which they are received. If there is any damage to the product, a report must be drawn up with the cargo company and the product must not be accepted. If no report is drawn up, the BUYER is deemed to have accepted, after receiving the product, that the cargo company has fully performed its duty

ARTICLE 4. GENERAL PROVISIONS
4.1. The BUYER accepts that the BUYER has read and been informed of the basic characteristics, sales price and method of payment of the products shown on the WEBSITE and the preliminary information regarding delivery, and has given the necessary electronic confirmation for the sale.
4.2. The PRODUCT is delivered, packaged together with its invoice and intact, to the delivery address specified by the BUYER on the WEBSITE within 30 days at the latest,
4.3. If the PRODUCT is to be delivered to a person/organisation other than the BUYER, the SELLER cannot be held responsible if the person/organisation to whom it is to be delivered does not accept the delivery.
4.4. The BUYER is responsible for inspecting the PRODUCT at the moment of receipt and, if the BUYER sees a problem with the PRODUCT caused by shipping, for not accepting the PRODUCT and having a report drawn up by the representative of the CARGO company. Otherwise, the SELLER will not accept liability.
4.5. The Agreement confirmed by the BUYER during shopping on the WEBSITE is sufficient and valid in all cases.
4.6. Unless otherwise provided in writing by the SELLER, the BUYER must have paid the price of the PRODUCT in full before receiving it. If the price of the PRODUCT is not paid to the SELLER before delivery, the SELLER may unilaterally cancel the agreement and may not deliver the PRODUCT.
4.7. If, after delivery of the PRODUCT, for any reason, the Bank/financial institution to which the credit card used in the transaction belongs does not pay the price of the PRODUCT to the SELLER, the PRODUCT shall be returned by the BUYER to the SELLER within 3 days at the latest, with all costs borne by the BUYER. All other contractual and statutory rights of the SELLER, including the pursuit of its receivable for the price of the PRODUCT, are separately reserved in all cases. For the avoidance of doubt: deferred/instalment payment facilities provided by institutions issuing credit cards, instalment cards, etc., such as banks and financial institutions, are a loan and/or an instalment payment facility provided directly by the said institution; sales of PRODUCTS carried out within this framework, the price of which is collected in full by the SELLER, do not constitute instalment sales for the parties to this Agreement but are cash sales. The statutory rights of the SELLER in cases legally deemed to be instalment sales (including the rights to terminate the agreement and/or to demand payment of the entire remaining debt together with default interest if any of the instalments is not paid) exist and are reserved. In the event of the BUYER's default, default interest at a rate of 5% per month shall be applied.
4.8. If the PRODUCT cannot be delivered within the 30-day period due to extraordinary circumstances outside normal sales conditions (such as adverse weather, earthquake, flood, fire) and the delay exceeds 10 days, the SELLER will inform the BUYER regarding the delivery. In this case, the BUYER may cancel the order, order a similar product or wait until the end of the extraordinary circumstance. In the event of cancellation of the order, if the price of the PRODUCT has been collected, it will be refunded to the BUYER within 10 days of the cancellation. For credit card payments, the refund will be made to the BUYER's credit card or to the BUYER's bank account.
4.9. The BUYER may submit requests and complaints regarding the PRODUCT and the sale to the SELLER through the SELLER's contact channels set out in the introductory section of the Agreement.
4.10. For delivery of the product subject to the Agreement, the price of the product must have been paid by the payment method preferred by the BUYER. If, for any reason, the price of the product is not paid or is cancelled in the bank records, the SELLER shall be deemed released from its obligation to deliver the product.
4.11. The SELLER has the right to contact the BUYER for communication, notification and other purposes by letter, e-mail, SMS, telephone call and other means via the address, e-mail address, landline and mobile telephone lines and other contact details specified by the BUYER in the site registration form or subsequently updated by the BUYER. By accepting this agreement, the BUYER accepts and declares that the SELLER may carry out the above-mentioned communication activities directed at the BUYER. The BUYER's rights set out in the Privacy Notice (Aydınlatma Metni) and Privacy Policy on the Site are reserved.
4.12. The BUYER accepts and undertakes from the outset to comply with and not to violate the provisions of the applicable legislation when using the SELLER's website. Otherwise, all resulting legal and criminal liabilities shall be borne entirely and exclusively by the BUYER.

ARTICLE 5: RIGHT OF WITHDRAWAL
You may return the order you receive within 14 days, with the approval of customer service, without opening the SELLER product box on it in any way. After your order reaches our returns warehouse, it is inspected, and after confirmation that it is unopened, your refund is made to your bank.
Before accepting packages that you believe were damaged during shipment, open and check them in the presence of the cargo company representative. If there is any damage to the product, have a report drawn up with the cargo company and do not accept the product. Please remember that if you do not have a report drawn up, you will be deemed to have accepted, after receiving the product, that the cargo company has fully performed its duty.
Where any deterioration, breakage, damage, tearing, use or similar condition is detected in the product and the product is not returned in the condition in which it was delivered to the customer, the product will not be accepted for return and its price will not be refunded.
If you return the product, your return will be concluded within seven (7) business days from the moment the product reaches the company.
After the return is approved, credit card refunds will be made within 5 business days. Your bank may not reflect credit card refunds on your account within the same statement period. In this case, you should call your bank's credit card service.

ARTICLE 6: PROTECTION OF PERSONAL DATA AND CONFIDENTIALITY
The information specified by the BUYER in this Agreement and the information provided to the SELLER for the purpose of making payment will not be shared by the SELLER with third parties other than the cargo company with which it has an agreement. If the SELLER is obliged to disclose such information due to administrative or legal requirements, the BUYER cannot hold the SELLER responsible. The SELLER declares that it will duly process the personal data of the BUYER, who is a party to the Agreement, for the purpose of the establishment and performance of this Agreement within the framework of its primary and secondary obligations arising from Law No. 6698 on the Protection of Personal Data (Kişisel Verilerin Korunması Kanunu); that it will ensure data security to prevent the unlawful processing of, access to and disclosure of the personal data of the BUYER that it obtains and to ensure their preservation; and that adequate technical and administrative measures have been taken in this regard. The SELLER will also erase, destroy or anonymise data for which the purpose of processing has ceased to exist, in compliance with the periods stipulated in other laws. By approving this Agreement, the BUYER accepts, declares and undertakes that the BUYER has been informed by the SELLER regarding the processing of personal data in accordance with Law No. 6698, within the scope of the Privacy Notice (Aydınlatma Metni).

ARTICLE 7: EVIDENCE AGREEMENT, COMPETENT COURT AND ENTRY INTO FORCE
In the resolution of any disputes that may arise from this Agreement and/or its implementation, the SELLER's records (including records on magnetic media such as computer and audio recordings) constitute conclusive evidence; the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) are competent up to the value announced by the Ministry of Science, Industry and Technology (Bilim, Sanayi ve Teknoloji Bakanlığı), and in cases exceeding this value, the ISTANBUL ANADOLU Consumer Courts and Enforcement Offices are competent.
The BUYER declares, accepts and undertakes that the BUYER has read all terms and explanations written in this agreement and in the order form, which forms an integral part of it, has received and examined the terms of sale and all other preliminary information, and accepts them in full.
The BUYER is deemed to have accepted all terms of this agreement when the BUYER makes the payment for the order placed through the Site. The SELLER is obliged to make the necessary software arrangements to obtain confirmation, before the order is placed, that this agreement has been read and accepted by the BUYER on the site