Privacy Policy

PRIVACY AND SECURITY POLICY

The twelveworldwide.com website, operated by TPM Moda ve Tekstil Anonim Şirketi, respects the privacy of your information, and the purposes for which this information is used are therefore set out below. Depending on the transactions carried out, it is mandatory to provide certain personal information, including but not limited to first name, last name, gender, age, username and password, e-mail, identity, address, credit/debit card numbers, expiry date, security code and order recipient information, which may vary according to needs. This information will be protected under strict security and confidentiality standards.
You may visit the Company's website pages without providing any personal information, obtain information about our products and services, read the reports we provide, and benefit from our human resources and other detailed services. If you provide your personal information, it will not be shared with any third party or company without your knowledge or consent, unless we are under a legal obligation to do so. This information will be protected by our highest security and confidentiality standards. You can read our Privacy Notice (Aydınlatma Metni) regarding the processing and use of this information.
Information is entered in the forms on the twelveworldwide.com website solely for the purpose of applying for and purchasing products/services. twelveworldwide.com will not share such information with any third party, institution or organisation without the customers' consent, unless it is under a legal obligation to do so.
Our website does not link to other websites. The commitments in our privacy policy apply only within our website and do not cover other websites. The privacy assurances and terms of use of other websites that are accessed via links from our website apply to use of those sites. twelveworldwide.com is not responsible for the information use, ethical principles, privacy principles, quality and service quality of other websites accessed from our website for advertising, banner, content or any other purpose, or for any material or non-material damages and losses that may arise on these sites.
Customer information may be disclosed to official authorities only if such information is duly requested by the official authorities and in cases where disclosure to official authorities is mandatory under the provisions of the mandatory legislation in force. Only the Customer can access all information entered into the system by the Customer, and only the Customer can change this information. It is not possible for anyone else to access or change this information.
As we continuously make changes and improvements to our systems and services in order to serve you better, it may become necessary to amend this Privacy Policy from time to time. We therefore reserve the right to revise or amend the content of this Privacy Policy in any manner and at any time. Your use and/or continued use of any part of the Website following notification of a change to the Privacy Policy will be deemed to constitute your acceptance of such change.
Under no circumstances shall the website, its affiliated companies, partners and their respective employees, officers, directors or insurance agents be liable to you for any costs, damages (including special, incidental or indirect damages or punitive damages) or liabilities that may arise from the collection, use, transfer, processing or storage of your personal information obtained by us or arising from your access to or use of the website.
Our Company is not responsible for any direct or indirect damages and expenses that may arise as a result of any error, interruption, delay in the transmission of information, computer virus, line and/or system failure that may occur during the use of our Site.
The copyrights to the information and materials on our Site and their arrangement belong to our Company. All copyrights, registered trademarks, patents, intellectual and other property rights relating to the information and materials contained on our Site are reserved by our Company. No person/organisation may use any part of our site on another website or link another website to our site without first obtaining the written permission of our Company.
If, despite the Company taking the necessary information security measures, personal data are damaged or obtained by unauthorised third parties as a result of attacks on the Company's system, the Company will immediately notify the relevant data subjects and the Personal Data Protection Board (Kişisel Verileri Koruma Kurulu) and take the necessary measures.
If you would like more information about our privacy policy, you can contact us at any time through our call centre and other communication channels.

PAYMENT SECURITY
Our payment infrastructure system is secured by Sipay POS, which has one of Türkiye's most reliable payment infrastructures. Detailed information regarding Sipay POS's payment security is as follows.
With its advanced PCI DSS-compliant technical infrastructure for security and its experienced staff in the field, Sipay POS ensures both the payment security of companies and the card security of companies' customers.

FRAUD PREVENTION
Fraud in online payments is an issue that must be handled professionally. As the most established organisation in the sector, we keep rights holders safe with our special practices in the field of fraud that go well beyond the standards. The Sipay OS infrastructure has been developed with numerous sector-based filters against fraud. In addition, payments are checked by fraud monitoring staff and transactions are not approved in suspicious cases.

CARD SECURITY
With its SSL-certified payment page and PCI-DSS compliance, Sipay POS has taken all necessary measures to enable your customers to make payments in a secure environment. In this way, Sipay POS reduces any concerns your customers may have when making payments and increases your payment conversion rate.

THE SECURITY MEASURES OF OUR E-COMMERCE SYSTEM ARE AS FOLLOWS;
1- Firewall
2- 256-Bit SSL Certificate
SSL stands for Secure Sockets Layer. SSL is an encryption system that ensures the security not of the site itself but of the information of users visiting the site.
3- Special Encryption Application
If you have any questions regarding this Privacy Policy, or if you wish to update information about you or your preferences, you can contact us by e-mail at info@twelveworldwide.com. You may also write to us at the following address:

TPM Moda ve Tekstil Anonim Şirketi
Attention: Customer Relations Department
ORUÇREİS MAH. TEKSTİLKENT CAD. TEKSTİLKENT G1 BLOK Kapı No:10 AB Daire No:2060