Cancellation and Return Terms

CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION AND RETURN TERMS

GENERAL:
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
2. With regard to the sale and delivery of the products they purchase, buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers (Tüketicinin Korunması Hakkında Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) (Official Gazette: 27.11.2014/29188), as well as other laws in force.
3. Shipping fees, being the cost of dispatching the products, shall be paid by the buyers.
4. Each product purchased is delivered to the person and/or organisation at the address indicated by the buyer, provided that the statutory period of 30 days is not exceeded. If the product is not delivered within this period, the Buyer may terminate the agreement.
5. The purchased product must be delivered complete, in conformity with the specifications stated in the order and, where applicable, together with documents such as the warranty certificate and user manual.
6. If the sale of the purchased product becomes impossible, the seller must notify the buyer of this in writing within 3 days of becoming aware of it. The total price must also be refunded to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
1. If the Buyer does not pay the price of the purchased product or cancels the payment in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE THROUGH UNAUTHORISED USE OF A CREDIT CARD:
1. If, after the product has been delivered, it is determined that the credit card used by the buyer for payment has been used wrongfully by unauthorised persons, and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the agreement to the SELLER within 3 days, with the shipping costs borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE CIRCUMSTANCES:
1. If force majeure events that the Seller could not foresee occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the Buyer cancels the order and paid in cash, this amount will be paid to the Buyer in cash within 14 days of the cancellation. If the Buyer paid by credit card and cancels, the price of the product will likewise be refunded to the bank within 14 days of the cancellation; however, it may take 2–3 weeks for the bank to transfer it to the buyer's account.

THE BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
1. The Buyer shall inspect the goods/services subject to the agreement before accepting delivery and shall not accept from the cargo company goods/services that are damaged or defective, such as dented, broken or with torn packaging. Goods/services accepted upon delivery will be deemed undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The Invoice must also be returned together with the product.

RIGHT OF WITHDRAWAL:
1. The BUYER may exercise the right to withdraw from the agreement by rejecting the goods, without assuming any legal or criminal liability and without giving any reason, within 14 (fourteen) days from the date of delivery of the purchased product to the BUYER or to the person/organisation at the address indicated by the BUYER, provided that the SELLER is notified via the contact details below.

1. SELLER'S CONTACT DETAILS FOR NOTIFICATION OF THE RIGHT OF WITHDRAWAL:
COMPANY
NAME/TRADE NAME: TPM Moda ve Tekstil Anonim Şirketi
E-MAIL: info@twelveworldwide.com

PERIOD OF THE RIGHT OF WITHDRAWAL:
1. If what the Buyer has purchased is a service, this 14-day period begins on the date the agreement is signed. The right of withdrawal cannot be exercised for service contracts where performance of the service has begun with the consumer's consent before the withdrawal period expires.
2. Costs arising from the exercise of the right of withdrawal are borne by the SELLER.
3. To exercise the right of withdrawal, written notice must be given to the SELLER by registered mail with return receipt, fax or e-mail within the 14 (fourteen) day period, and the product must not have been used, within the framework of the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions set out in this agreement.

EXERCISE OF THE RIGHT OF WITHDRAWAL:
1. The invoice of the product delivered to a third party or to the BUYER (if the invoice of the product to be returned is a corporate invoice, it must be sent together with the return invoice issued by the company when returning it. Returns of orders invoiced in the name of companies cannot be completed unless a RETURN INVOICE is issued.)
2. The return form and the products to be returned must be delivered complete and undamaged, together with their box, packaging and standard accessories, if any.

RETURN TERMS:
1. The SELLER is obliged to refund the total price and return any documents placing the BUYER under a debt to the BUYER within 10 days at the latest from receipt of the withdrawal notice, and to take back the goods within 20 days.
2. If there is a decrease in the value of the goods or return becomes impossible for a reason attributable to the BUYER's fault, the BUYER is obliged to compensate the SELLER's losses in proportion to the BUYER's fault. However, the BUYER is not responsible for changes and deterioration resulting from the proper use of the goods or product within the right of withdrawal period.
3. If, due to the exercise of the right of withdrawal, the order falls below the campaign limit amount set by the SELLER, the discount amount benefited from under the campaign will be cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
1. Pursuant to the Regulation, the return of the following is not possible: goods prepared at the BUYER's request or clearly in line with the BUYER's personal needs and not suitable for return, lower underwear pieces, swimsuit and bikini bottoms, make-up products, single-use products, goods at risk of rapid deterioration or likely to pass their expiry date, products whose return is not appropriate for health and hygiene reasons if their packaging has been opened by the BUYER after delivery to the BUYER, products that become mixed with other products after delivery and by their nature cannot be separated, goods relating to periodicals such as newspapers and magazines other than those provided under a subscription agreement, services performed instantly in electronic form or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices and computer consumables if their packaging has been opened by the BUYER. Furthermore, pursuant to the Regulation, it is not possible to exercise the right of withdrawal for services whose performance has begun with the consumer's consent before the right of withdrawal period expires.
2. For cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) to be returned, their packaging must be unopened, untried, intact and unused.

DEFAULT AND ITS LEGAL CONSEQUENCES
1. If the BUYER defaults where payment transactions were made by credit card, the BUYER accepts, declares and undertakes that they will pay interest and be liable to the bank under the credit card agreement between the cardholder and the bank. In this case, the relevant bank may take legal action and may claim the resulting expenses and attorney's fees from the BUYER, and in any case, if the BUYER defaults on their debt, the BUYER agrees to pay the SELLER's losses and damages resulting from the late performance of the debt.

PAYMENT AND DELIVERY
On our Site, you can use your credit cards to benefit from single online payment or online instalment options on all types of credit cards. For online payments, the amount will be charged to your credit card at the end of your order.