CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
GENERAL:
1. If you place an order electronically through the website you are using, you shall be deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement presented to you.
2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), and other applicable legislation regarding the sale and delivery of the products they purchase.
3. Shipping fees, which constitute the shipment costs of the products, shall be paid by the Buyers.
4. Each purchased product shall be delivered to the person and/or organization at the address specified by the Buyer within the statutory period, which shall not exceed 30 days. If the product is not delivered within this period, the Buyer may terminate the agreement.
5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and together with any applicable documents such as a warranty certificate and user manual.
6. If it becomes impossible to supply the purchased product, the Seller must notify the Buyer of this situation in writing within 3 days from the date on which the Seller becomes aware of it. The total amount paid must also be refunded to the Buyer within 14 days.
IF THE PURCHASE PRICE IS NOT PAID:
1. If the Buyer fails to pay the price of the purchased product or the payment is canceled in the bank records, the Seller’s obligation to deliver the product shall cease.
PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD:
1. If, after delivery of the product, it is determined that the credit card used by the Buyer for payment was unlawfully used by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the Agreement to the SELLER within 3 days, with the transportation expenses borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:
1. If force majeure circumstances that could not reasonably have been foreseen by the Seller occur and the product cannot be delivered on time, the Buyer shall be informed. The Buyer may request cancellation of the order, replacement of the product with a similar product, or postponement of delivery until the obstacle has been removed. If the Buyer cancels the order and made the payment in cash, the amount shall be refunded in cash within 14 days following cancellation. If the Buyer paid by credit card and cancels the order, the product price shall likewise be refunded to the bank within 14 days following cancellation; however, it may take the bank 2–3 weeks to transfer the refund to the Buyer’s account.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
1. The Buyer shall inspect the goods/services subject to the Agreement before accepting delivery and shall not accept from the cargo company any damaged or defective goods/services, including those that are dented, broken, or have torn packaging. Goods/services that are accepted shall be deemed to have been received undamaged and in good condition. The BUYER must take reasonable care of the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned together with the product.
RIGHT OF WITHDRAWAL:
1. The BUYER may exercise the right to withdraw from the Agreement by rejecting the purchased goods within 14 (fourteen) days from the date on which the product is delivered to the BUYER or to the person/organization at the address specified by the BUYER, without assuming any legal or criminal liability and without providing any reason, provided that the SELLER is notified through the contact details specified below.
1. SELLER CONTACT DETAILS FOR NOTIFICATION OF THE RIGHT OF WITHDRAWAL:
COMPANY
NAME/TRADE NAME: TPM Moda ve Tekstil Anonim Şirketi
ADDRESS: ORUÇREİS MAH. TEKSTİLKENT CAD. TEKSTİLKENT G1 BLOK Door No:10 AB Apartment No:2060
EMAIL: [email protected]
PERIOD FOR EXERCISING THE RIGHT OF WITHDRAWAL:
1. If the Buyer has purchased a service, the 14-day period begins on the date on which the agreement is concluded. The right of withdrawal cannot be exercised in relation to service agreements where performance of the service has commenced with the consumer’s consent before expiry of the withdrawal period.
2. Expenses arising from the exercise of the right of withdrawal shall be borne by the SELLER.
3. To exercise the right of withdrawal, written notification must be sent to the SELLER within 14 (fourteen) days by registered mail with return receipt, fax, or email, and the product must not have been used within the scope of the provisions titled “Products for Which the Right of Withdrawal Cannot Be Exercised” set out herein.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
1. The invoice for the product delivered to the BUYER or a third party must be returned. If the invoice for the product to be returned was issued to a legal entity or business, the return must be sent together with a return invoice issued by that entity. Returns of orders invoiced to businesses cannot be completed unless a RETURN INVOICE has been issued.
2. The return form and the products to be returned must be delivered complete and undamaged together with their box, packaging, and any standard accessories.
RETURN CONDITIONS:
1. The SELLER is obliged to refund the total amount paid and return any documents placing the BUYER under an obligation within no later than 10 days from receipt of the withdrawal notification and to take back the goods within 20 days.
2. If the value of the goods decreases due to a reason attributable to the BUYER or if return becomes impossible, the BUYER shall compensate the SELLER for the resulting loss in proportion to the BUYER’s fault. However, the BUYER shall not be liable for changes or deterioration resulting from proper use of the goods or product within the withdrawal period.
3. If exercising the right of withdrawal causes the purchase amount to fall below the campaign threshold determined by the SELLER, the discount obtained under the campaign shall be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
1. Pursuant to the Regulation, returns are not permitted for goods prepared in accordance with the BUYER’s request or clearly personalized needs and which are unsuitable for return; lower-body underwear, swimsuit and bikini bottoms, cosmetics, disposable products, goods that may deteriorate rapidly or are likely to expire, products whose packaging has been opened by the BUYER after delivery and which are unsuitable for return for health and hygiene reasons, products that become mixed with other products after delivery and by their nature cannot be separated, periodical publications such as newspapers and magazines other than those supplied under a subscription agreement, services performed instantly in electronic form or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and storage devices, and computer consumables where their packaging has been opened by the BUYER. In addition, pursuant to the Regulation, the right of withdrawal cannot be exercised in relation to services whose performance has commenced with the consumer’s consent before expiry of the withdrawal period.
2. For cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassette tapes, and stationery consumables such as toner, cartridges, and ribbons to be eligible for return, their packaging must be unopened and they must not have been tried, damaged, or used.
DEFAULT AND LEGAL CONSEQUENCES
1. If the BUYER makes payment by credit card and falls into default, the BUYER acknowledges, declares, and undertakes that interest shall be payable in accordance with the credit card agreement between the BUYER and the card-issuing bank and that the BUYER shall be liable to the bank. In such a case, the relevant bank may initiate legal proceedings and may claim the resulting expenses and attorneys’ fees from the BUYER. In all circumstances, if the BUYER defaults on the BUYER’s debt, the BUYER agrees to compensate the SELLER for any loss and damage suffered as a result of delayed performance of the debt.
PAYMENT AND DELIVERY
Through our website, you may make payments using your credit card either as a single online payment or, where available, through online installment options. For online payments, the relevant amount will be charged to your credit card upon completion of your order.